FAQs Page - Oct 13, 01:34:22

Shipping & Return

1. Shipping Policy

Domestic Shipping (United States)

Carrier: All orders are shipped via USPS (United States Postal Service).
Processing Time: Orders are processed within 1–3 business days after payment confirmation.
Delivery Time: Standard USPS delivery takes approximately 5–7 business days from the date of shipment. Delivery times may vary based on your location and postal conditions.
Shipping Confirmation: You will receive an email notification with tracking information once your order has been shipped.
Shipping Fees: Calculated at checkout and displayed prior to purchase.
Address Accuracy: Please double-check your shipping address before completing your order. Yuup World is not responsible for lost or delayed shipments due to incorrect addresses.

International Shipping

At this time, Yuup Group LLC ships only within the United States.
We are working to expand our shipping network in the future.

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2. Order Tracking

Once your order ships, you’ll receive a USPS tracking number via email.
Tracking updates typically appear within 24–48 hours after dispatch.

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3. Lost or Damaged Packages

We take product delivery seriously and will help you resolve any issues involving loss or damage.

Eligibility for Replacement

To qualify for a replacement or claim support:

You must contact support@yuupgroup.com within 7 days of the delivery receipt.
Provide your order number, tracking number, and a clear description or photos of the issue for defected item.

Important: USPS is the responsible carrier for all delivery losses. Yuup Group LLC cannot be held liable for packages once they are accepted and scanned by USPS. If a package is marked “Delivered” by USPS but cannot be located, the customer must contact their local USPS office for further investigation. We will assist with documentation and guidance where possible but cannot guarantee replacement for confirmed deliveries.

Yuup Group LLC is not responsible for:

Incorrect or incomplete shipping addresses provided by the customer,
Theft or loss after USPS confirms delivery,
Unclaimed or refused packages returned to sender.

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4. Return & Refund Policy

Eligibility

We accept returns for unopened and brand-new items only, within 14 days of delivery.
To qualify:

The item must be unused, unopened, and in its original packaging.
Proof of purchase (order confirmation or receipt) is required.

Non-Returnable Items

Opened, used, or damaged items.
Items not in their original packaging.
Final sale, promotional, or clearance items.
Customized or digital items (if applicable).

Return Process

Email us at Contact@yuups.world with your order number and reason for return.
Once approved, you’ll receive the return instructions and address.
Ship the item back using a trackable carrier.
Customers are responsible for return shipping costs unless the item arrived defective or incorrect.
Refunds will be issued after inspection and approval.

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5. Refunds

Refunds are only granted for unopened and brand-new items returned in their original condition and packaging.

Refunds are credited to the original payment method used at checkout (Shopify Payments).
Please allow 5–10 business days after we receive your return for processing.
Items that are opened, used, damaged, or not in original condition will not be eligible for refund and may be returned to the customer at their expense.

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6. Exchanges

We currently do not offer direct exchanges.
If you wish to receive a different item, please return your unopened product for a refund (if eligible) and place a new order..

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7. Defective or Incorrect Items

If you receive a defective or incorrect item, reach out to us at contact@yuups.world within 7 days of delivery.
Include your order number and photos showing the issue.
Once verified, we’ll send you a prepaid return label and ship a replacement at no cost.